This Privacy Notice explains how we at a Charlton House Bed & Breakfast use any personal information we collect about you.
What information we collect about you
When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit equal to the first night of your stay.
How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking. We may also send you an additional email checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Freetobook.
Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so.
We would like to stay in touch with you to send information about the B&B, any special offers we may have or local events. We may send occasional emails to people who have stayed with us and we will not pass on your details to any third party.
We are required by law to collect the following information on all our guests over the age of 16 years. We do this by asking you to complete a registration form on arrival.
For Commonwealth guests;
Name and nationality
For non-commonwealth guests;
Name, nationality, passport number, address of next destination
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us [email protected]